Enlarge / Starlink satellite dish and equipment in the Idaho panhandle’s Coeur d’Alene National Forest. (credit: Wandering-coder)
A Starlink beta user in Arizona said he lost Internet service for over seven hours yesterday when the satellite dish overheated, demonstrating one of the drawbacks of SpaceX’s broadband service. When the user’s Internet service was disrupted, the Starlink app provided an error message saying, “Offline: Thermal shutdown.” The dish “overheated” and “Starlink will reconnect after cooling down,” the error message said.
(credit: Reddit user SocietyTomorrow)
The user, named Martin, posted a screenshot of the error message on Reddit. He contacted Starlink support, which told him, “Dishy will go into thermal shutdown at 122F and will restart when it reaches 104F.” Martin decided to give the dish a little water so it could cool down. He pointed a sprinkler at Dishy, and once it cooled enough to turn back on, “I immediately heard YouTube resume playback,” he wrote yesterday.
But the Internet restoration was short-lived, Martin told Ars in a chat today.
